PRIVACY POLICY Effective Date: 05.10.2024

PRIVACY POLICY

Effective Date: 05.10.2024

At Silverman Statue (“we,” “us,” “our”), we are committed to protecting your personal information and ensuring that your data is handled responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices you have when using our website, services, and WhatsApp communication channels.

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1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Identifiers

   •   Name

   •   Email address

   •   Phone number

   •   Social media profile information (if you contact us through Facebook, Instagram, or WhatsApp)

1.2 Order & Payment Information

   •   Information related to personalised video requests

   •   Payment details processed securely by Stripe (we do not store your card information)

1.3 WhatsApp & Messaging Data

   •   Your WhatsApp phone number

   •   Message content you send to us

   •   Voice notes, instructions, or any media you submit for personalised content

This data is collected when you message us through WhatsApp Business.

1.4 Usage Data

   •   IP address

   •   Browser type and version

   •   Device information

   •   Pages visited

   •   Date/time stamps

   •   Interaction data with our website or links we share

1.5 Cookies

Our website uses cookies to enhance your experience. You can disable cookies through your browser settings.

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2. How We Use Your Information

We use your information for the following purposes:

   •   To fulfil orders for personalised videos and digital products

   •   To respond to enquiries, messages, and customer support requests

   •   To process secure payments via Stripe

   •   To deliver WhatsApp notifications, confirmations, and service-related messages

   •   To improve and personalise your experience using our website and services

   •   To operate and automate services using platforms such as Make.com (Integromat)

   •   To comply with legal obligations

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3. Third-Party Services

We may share your information with trusted service providers who assist in operating our business:

3.1 Stripe

Used to process payments securely. We do not store or access your full card details.

3.2 Meta / WhatsApp Business

Used to send and receive messages, automate replies, and deliver order confirmations via WhatsApp Business API.

3.3 Make.com

Used to automate order processing, WhatsApp notifications, and workflow integrations.

3.4 Other Platforms

We may use additional services, such as:

   •   Email service providers

   •   Website hosting providers (GoDaddy)

   •   Social media platforms (Facebook, Instagram, YouTube)

These providers process your data according to their own privacy policies.

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4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information.

We may share your data only in these situations:

   •   With service providers that help operate our website, messaging systems, or payments

   •   When required by law, regulation, or government request

   •   When necessary to protect our legal rights

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5. WhatsApp Data Usage

When you communicate with us on WhatsApp:

   •   We collect your phone number and message content

   •   We use this information to respond, fulfil your request, and provide customer support

   •   Messages may be processed through WhatsApp Business API for automation and delivery

   •   WhatsApp may also process your data according to their own privacy terms

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6. Your Rights (GDPR / UK GDPR)

You have the right to:

   •   Access the personal data we hold about you

   •   Request correction of inaccurate information

   •   Request deletion of your data

   •   Withdraw consent for communications

   •   Request restriction or objection to data processing

   •   Request a copy of your data

To exercise any of these rights, contact us using the details below.

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7. Data Retention

We retain personal information only for as long as necessary to:

   •   Provide the service you requested

   •   Comply with legal obligations

   •   Resolve disputes

   •   Enforce agreements

WhatsApp messages may be stored temporarily for service purposes but are not kept longer than necessary.

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8. Security

We take appropriate technical and organisational measures to protect your personal data. However, no online transmission or storage system is completely secure.

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9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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11. Contact Information

For questions about this Privacy Policy or your personal data:

Silverman Statue Ltd

Email: business@silvermanstatue.com

Website: https://silvermanstatue.com

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